What to Do If Your Access Stops Working
Troubleshooting steps and support process when your digital access product stops working.
Last updated: June 1, 2026
## Access Issues — What to Do
If your purchased digital access stops working, follow these steps to resolve the issue.
## Immediate Steps
### 1. Check for Common Issues
Before contacting support, check:
- Are you using the correct credentials?
- Is the service experiencing an outage?
- Have you exceeded device limits?
- Is your subscription still active?
### 2. Try Basic Troubleshooting
- Log out and log back in
- Clear your browser cache
- Try a different browser or device
- Check your internet connection
### 3. Check Your Order Status
Log into your Pecof account and check:
- Order status (should be "Delivered")
- Any messages or updates on the order
- Warranty period remaining
## Contacting Support
If the issue persists, contact Pecof support:
**Include in your message:**
- Your order number
- The product name
- A clear description of the problem
- Screenshots of any error messages
- When the issue started
**Email:** support@pecof.com
## What Happens Next
1. **Acknowledgment** — We confirm receipt of your request
2. **Investigation** — Our team investigates the issue
3. **Resolution** — We provide a fix, replacement, or next steps
4. **Follow-up** — We confirm the issue is resolved
## Warranty Coverage
If your access stops working during the warranty period due to provider-side issues, you are eligible for a repair or replacement at no additional cost.
If your purchased digital access stops working, follow these steps to resolve the issue.
## Immediate Steps
### 1. Check for Common Issues
Before contacting support, check:
- Are you using the correct credentials?
- Is the service experiencing an outage?
- Have you exceeded device limits?
- Is your subscription still active?
### 2. Try Basic Troubleshooting
- Log out and log back in
- Clear your browser cache
- Try a different browser or device
- Check your internet connection
### 3. Check Your Order Status
Log into your Pecof account and check:
- Order status (should be "Delivered")
- Any messages or updates on the order
- Warranty period remaining
## Contacting Support
If the issue persists, contact Pecof support:
**Include in your message:**
- Your order number
- The product name
- A clear description of the problem
- Screenshots of any error messages
- When the issue started
**Email:** support@pecof.com
## What Happens Next
1. **Acknowledgment** — We confirm receipt of your request
2. **Investigation** — Our team investigates the issue
3. **Resolution** — We provide a fix, replacement, or next steps
4. **Follow-up** — We confirm the issue is resolved
## Warranty Coverage
If your access stops working during the warranty period due to provider-side issues, you are eligible for a repair or replacement at no additional cost.