How Warranty and Replacement Support Works

## Warranty Overview

Pecof provides warranty support for all eligible digital products. This means your purchase is protected during the warranty period.

## What Is Covered

- Access that stops working due to provider-side issues
- Invalid or expired credentials
- Service disruptions on the provider side
- Account issues beyond your control

## What Is Not Covered

- Issues caused by violating usage terms
- Problems from exceeding device limits
- Regional restrictions disclosed at purchase
- Credential sharing with third parties
- Service feature changes by the original provider

## Warranty Period

The warranty period is stated on each product page and in your order confirmation. It begins from the date of delivery.

## How to Request a Replacement

1. Contact support at support@pecof.com
2. Provide your order number
3. Describe the issue clearly
4. Include screenshots if possible
5. Wait for our team to investigate

## Resolution Types

Depending on the issue, we may provide:
- **Repair** — Restoring your existing access
- **Replacement** — New credentials or access
- **Account Credit** — Value added to your Pecof wallet

## Refund Requests

If you prefer a refund instead of a replacement, mention this in your support request. Refund eligibility is evaluated based on our refund policy.